Return & Refund Policy
Effective date and last updated: September 12, 2026
1. 30-Day Return Period
You may request a return within 30 days after the item is delivered. A request received after that period may be declined unless applicable law provides otherwise.
2. Return Eligibility
To be eligible, an item must be unused, in the condition received, in its original packaging and accompanied by proof of purchase. Any product-specific exception disclosed before purchase also applies.
3. How to Request a Return
Email service@wumzev.com with your order number, the item you wish to return and the reason for the request. Include photographs if the item is damaged, defective or incorrect. Wait for authorization and return instructions before sending the item.
4. Return Address
The authorized return location may differ from our registered office. Our registered office is not a return address. Returns sent without authorization or to an unconfirmed address may be delayed or rejected.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective or incorrect, or applicable law requires otherwise. Use a trackable service and retain the receipt. We are not responsible for an unauthorized return lost in transit.
6. Original Shipping Charges
Original shipping charges are not refundable unless the return results from our error or applicable law requires reimbursement.
7. Inspection and Refund Timing
After an authorized return is received, we inspect it and notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the credit.
8. Damaged, Defective or Incorrect Items
Contact us within 7 days after delivery with your order number and clear photographs of the item and packaging. We will review the evidence and provide an appropriate remedy consistent with applicable law.
9. Missing or Lost Shipments
If tracking shows a delivery that you cannot locate, first check the delivery location, household members and carrier information, then contact us. For shipments that appear lost in transit, we may ask the carrier to investigate before providing a remedy.
10. Exchanges
Direct exchanges are not guaranteed. Where appropriate, we may ask you to complete an authorized return and place a separate order for the preferred item.
11. Order Changes and Cancellations
Contact us as soon as possible. We will try to accommodate requests made before fulfillment begins, but cannot guarantee a change or cancellation after processing or dispatch.
12. Mandatory Consumer Rights
Nothing in this policy limits rights that cannot be excluded under applicable consumer law.
Business Information
Store brand: Wumzev
Operator and contracting entity: Zhumadian Kaijin Technology Co., Ltd.
Unified Social Credit Code: 91411702MAELJ4H988
Registered office: Shop 2#02, A1-1, Lizhuang Road, First Development Area of Royal Post Station, Xiangshan Subdistrict, Yicheng District, Zhumadian, Henan, China
Customer support email: service@wumzev.com
Customer support phone: +1 9096396795
Our registered office is not a return address. Contact customer support before returning an item so we can provide the applicable return instructions and authorized return location.
Related information: Shipping & Delivery, Return & Refund Policy, Privacy Policy, Your Privacy Choices, Terms of Service, and FAQs.