Shipping & Delivery

Effective date and last updated: September 12, 2026

1. Available Destinations

Available delivery countries or regions are shown at checkout. If checkout does not accept a destination, we cannot currently ship there. We do not promise worldwide delivery.

2. Order Processing

Orders are normally processed in 1–3 business days, excluding weekends and public holidays. Processing may take longer when information must be verified or during unusually busy periods.

3. Estimated Delivery

Estimated delivery after dispatch is 7–14 business days. This estimate does not include the 1–3 business-day processing period and is not a guaranteed delivery date. Destination, carrier, customs, weather and seasonal conditions may cause delays.

4. Shipping Methods and Charges

The shipping methods and charges available for your order and destination are displayed at checkout before payment. The checkout information controls if it differs from a general estimate on this page.

5. Address Accuracy

Provide a complete and accurate delivery address. Contact us promptly if a correction is needed. We will try to help before fulfillment begins, but cannot guarantee changes after processing or dispatch. Additional carrier costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

6. Tracking

When tracking is available, it is sent to the email address used at checkout after dispatch. Tracking may take time to update after the carrier receives the shipment.

7. Split Shipments

Items in one order may be sent separately. If this occurs, you may receive more than one tracking number and packages may arrive on different dates.

8. Customs, Duties and Taxes

International shipments may be subject to customs procedures, duties or taxes imposed by the destination. Unless checkout states otherwise, those charges are not included in the product or shipping price and are the recipient's responsibility.

9. Delayed, Lost or Damaged Shipments

Carrier delays can occur. If tracking has not updated for an extended period, or an item arrives damaged, contact us with your order number. Report visible damage or an incorrect item within 7 days after delivery and keep the item and packaging while we review the issue.

10. Returns

Eligible items may be returned within 30 days after delivery under our Return & Refund Policy. Contact us before sending a return. The registered office shown below is not a return address.

Business Information

Store brand: Wumzev
Operator and contracting entity: Zhumadian Kaijin Technology Co., Ltd.
Unified Social Credit Code: 91411702MAELJ4H988
Registered office: Shop 2#02, A1-1, Lizhuang Road, First Development Area of Royal Post Station, Xiangshan Subdistrict, Yicheng District, Zhumadian, Henan, China
Customer support email: service@wumzev.com
Customer support phone: +1 9096396795

Our registered office is not a return address. Contact customer support before returning an item so we can provide the applicable return instructions and authorized return location.

Related information: Shipping & Delivery, Return & Refund Policy, Privacy Policy, Your Privacy Choices, Terms of Service, and FAQs.